Carrier-Class Voice Migration Solutions

Sync. Listen. Save.

Increase customer satisfaction and retention

Increased cost savings

Facilitate customer acquisition, competitive differentiator

Offer new competitive services

Increase customer satisfaction and retention

Voicemail has become as ubiquitous as dial-tone and a lost message is now more distressing than a missed call - a missed call can always be repeated, a lost message is gone forever. Customers, realizing the importance of voicemail messages, are understandably annoyed when messages are lost through no fault of their own.

A recent voicemail upgrade performed by a large carrier resulted in the loss of thousands of messages and a comparable number of angry customers. Likewise customers are reluctant to switch carriers as this would mean losing the precious voice messages stored by their existing carrier. Common Voices has the only feasible solution to address both these problems.

NowThere is the Common Voices’ solution for carriers needing to migrate thousands of mailboxes overnight to ensure customer satisfaction.

NowMove is the carrier solution for migrating mailboxes on an on-demand, personal level. On a business level NowMove can migrate an important business customer’s CPE or Centrex voice content to a new platform.

Unique patent-pending cost-effective technology
Move voice messages, greetings and name announcements to new platform
Save the customer the step of reconfiguring their new voice mailbox
NowMove can guide the customer through their voicemail transition by web or phone
NowThere saves operational and marketing dollars in a seamless migration
Alleviates the confusion and annoyance experienced by voicemail subscriber when being transitioned to a new voicemail system.

Increased cost savings

Common Voices’ migration service can provide cost savings in the form of:

Lower operational costs. The service provider does not have to provide an operational "bridge" to allow access to the customer’s old and new mailbox for a transitional period of time. Also, the cost of planning, management and implementation of this process is eliminated.

Lower marketing costs. The service provider will not have to budget marketing dollars to explain the transition and why the customer will lose their messages.

Lower call center costs. The service provider call center does not have to increase their budget to handle the additional customers who are adversely affected by the transition and message loss and who requires costly handling by the call center personnel.

Lower customer churn. If the customer is considering another service provider or has had a bad service experience, losing their voice messages and having to initialize another mailbox may be the thing that puts them over the edge and gives them another reason to leave. Our migration service relieves the customer’s transition headache and gives them a reason to be satisfied with their service.

Contact a Common Voices sales representative about migration service cost trade-off business case.

Facilitate customer acquisition, competitive differentiator

People subscribing to telephony services today have a far larger choice of service providers than in the past few years. In addition to the multitude of wireline and wireless service providers, both residential and business users can now choose telephony service from cable and pure VoIP service providers. Competitors are actively seeking to lure customers with lower price plans, bundled features, new phones and better service.

If subscribers are not satisfied with their telephony service, they can easily choose another provider and, with Local Number Portability (LNP), can just as easily transfer their phone number.

NowChange is the voice message portability, on-demand solution for moving your new customer’s mailbox content from their old voicemail service.

Service differentiator - offer new customer voice message portability solution in addition to moving phone number via Local Number Portability service
No cooperation required from old voicemail service
Move new customer’s voice messages and mailbox greetings from competitor upon sign-up
Save customer from having to initialize new voicemail service

Offer new competitive services

Convert voice messages into emails Voice messages can convey many different things to the receiver of the message. It could be a message with your friend’s new contact information, a message containing your child’s voice or the last words of a loved one. Voicemail services today do not allow an end-user to save these important messages for months, years or forever.

Some people would rather receive all of their messages sent to an email address of their choice. For these people, emails allow them a way to read or listen and manage their messages from a visual interface. They also find that they can store these email messages for as long as they desire.

E-voicemail is the message transfer solution to convert voice messages into email on an on-demand, personal level.

Automatically convert new and saved voice messages from one or more mailboxes into email.
Customer chooses e-mail address voice messages to be sent
Syncing of the email account with certain types of voicemail accounts, allows for new voice messages to be automatically converted into email when received

Collect voice messages from two or more mailboxes into one Many people today have both a landline and wireless phone in addition to a business phone. And it is common for these people to have voicemail service on two or more of these phones. Checking voicemail on each of these different voicemail services becomes a chore to have to call different phone numbers to log into each service with a different passcodes in order to listen to new messages.

NowOne is the message portability solution for mailbox migration on an on-demand, personal level.

Automatic collection of voice messages from multiple mailboxes into one mailbox
From your service or competitor’s service
Your customer can listen to and manage all messages in one session
Saves your customer time while increase customer satisfaction

Contact a Common Voices sales representative about these and other new services.